Programming Connection

Positive Service Coordination  

LOFT Community Services, McEwan Housing and Support Services
Ontario
2015

Evaluation

Positive Service Coordination (PSC)

In 2012-2013, PSC members had the following demographic makeup:

  • 100% were living with HIV
  • 100% had a diagnosed mental illness
  • 90% had concurrent mental health and substance use challenges
  • 35% were co-infected with hepatitis C

Despite members’ complex needs, the following outcomes were reported for the same period (2012-2013):

  • 95% reduction in emergency department visits compared with the previous year
  • 93% reduction in days spent in hospital compared with the previous year
  • 86% of members housed permanently

In 2012-2013, 97% of members agreed/strongly agreed that they were satisfied with the program overall and would recommend the program to others.

Addictions Supportive Housing Program (ASH)

The goal of the ASH program is to reduce inappropriate use of the healthcare and judicial systems by heavy users. 

In 2013-2014, the program showed significant successes. ASH members reduced their emergency department visits by 98%, their hospital stays by 92% and their withdrawal management program visits by 95% compared with the previous year.