Programming Connection

Ontario Hepatitis C Team: The Ottawa Hospital and Regional Hepatitis Program 

The Ottawa Hospital
Ontario
2015

Lessons Learned

Since its inception, the Ottawa Hospital and Regional Hepatitis Program has learned a number of ways to improve its outreach service delivery to clients:

  • Willingness to adapt. Both the Community Liaison Program and the Telemedicine Program grew out of the team’s understanding that the Hepatitis Program needed to adapt to improve client care. These programs continue to evolve as the team sees new clients and collaborates with new service providers.
  • Clear communication. Both the Community Liaison Program and the Telemedicine Program rely on strong relationships with both clients and service providers in the community. Clear, unambiguous communication with both clients and service providers about what needs to be done to ensure efficiency and optimize health outcomes is key. Ongoing discussions with clients and service providers strengthen collaboration.