Programming Connection

Immunodeficiency Clinic (IDC) 

St. Paul's Hospital
Vancouver, British Columbia
2013

Challenges

  1. Waiting. Despite the fact that the IDC offers drop-in services, patients must still wait to see their service providers. This is especially true of those who access IDC’s drop-in services as they have to wait to be seen between scheduled appointments.
  2. Mental health team. The mental health team lacks capacity to help everyone who needs care because appointments with psychiatrists are limited and the team does not offer outreach support. It is also challenged by specialized care needs, including needs related to sexual abuse and post-traumatic stress disorder. In both instances, the team addresses the patient’s needs as best it can and then, if it is needed, coordinates more appropriate care elsewhere.