Programming Connection

Ontario Hepatitis C Team: Elevate NWO 

Elevate NWO
Ontario
2014

Challenges

There are a number of challenges the hepatitis C team faces in doing their work:

  1. Systemic issues. Lack of appropriate housing, access to quality food, and sufficient spaces for mental health and addictions treatment are all challenges for Elevate NWO’s clients.
  2. Geography. Elevate NWO serves a catchment area roughly the size of France but provides most of its services in Thunder Bay. It is difficult to maintain client and service provider relationships at such far remove. The agency has used a number of strategies to reduce the impact of distance on client services, including developing strategic partnerships in other communities, visiting remote communities as often as possible and using telehealth for counselling and treatment.
  3. Reaching Aboriginal communities. Elevate NWO’s catchment area includes a number of Aboriginal reserve communities and Thunder Bay has a significant community of urban Aboriginal peoples. Maintaining strong relationships with Aboriginal-focused service providers remains a challenge.