Programming Connection

Health Promotion Case Management Program 

AIDS Vancouver
Vancouver, BC
2017

Lessons Learned

  • Hire the right people. The program uses a hiring process that identifies strong case managers who can work independently and who can connect with the community they are serving. The clinical supervisor looks for specific skills and qualities, and the HPCM program hiring committee always includes one representative from an organization that specializes in the community in which the case manager will be working (Health Initiative for Men, for example, sits on hiring committees for case managers that work with gay, bi and other men who have sex with men).
  • Strong champion. Each partner organization needs a strong champion of the program. Having a strong champion ensures that AIDS Vancouver and its partners are striving for the same goals and the work of individual case managers is not lost in an organization with competing priorities.
  • Diverse ways of working. Although each case manager’s objective is to reduce the risk of HIV infection among clients, each case manager works according to the needs of their clients, offering different services and supports.
  • Plan for client transition. When clients have achieved their short-term goals, case managers start to plan for a transition to a more sustainable network of support for clients.