Kamloops Integrated Community Collaboration
The (KICC) is a community partnership between various service agencies in Kamloops, B.C., which connects clients to appropriate community services that meet their immediate needs, such as housing or addictions services. KICC started in 2010 when service providers learned about a similar program in Kelowna (PICC), which they adapted locally to build relationships between agencies to better serve their clients. For one hour each week, service providers, many of whom work directly with people living with HIV and Hep C, meet to discuss a particular client’s needs (with the client’s permission) and develop solutions together. “Every agency at the meeting can bring up clients in crisis and we collaborate,” says Lisa Deol-Rollo, one of the two Interior Health street nurses who facilitate KICC. “We try to get help for the most vulnerable clients and connect them to services.”
“It’s very client-centred care. When you have really disenfranchised clients who are difficult to connect to services, we can make an action plan for them,” says Gaudenza Ramunno, KICC facilitator. “We’re building capacity within our own community.” In 2011/12, 206 individual clients were brought forward at KICC meetings, many of whom were housed or linked to services in the community.